- How do I verify the Pyramid connection?
Check that your Pyramid scanner is lit up. If it isn't responding, verify the USB connection to the Clover Hub or the Station Duo’s secondary display port. To confirm, open the 1receipt POS Manager and check the dashboard: the "Pyramid connection" status should show "'Connected".
- What if the Pyramid scanner won’t scan the shopper's barcode?
If the scanner is unable to read the barcode, you can manually issue the digital receipt by typing the shopper's 8-digit barcode directly into the text input field within the "ViewFinder" page of the app.
- Does this work with my existing printer?
Yes. You can keep your Clover printer as a backup, but 1receipt allows you to default to digital-only to save on thermal paper costs
- If the shopper forgets to get their digital receipt during the sale, can I reissue it?
Yes. You can reissue a receipt at any time by following these steps:
- Open the 1receipt POS Manager app.
- Tap the three dots in the top right-hand corner and select "Receipt History."
- Locate and select the designated receipt.
- Verify the details and tap "Re-issue Receipt".
- Ask the shopper to scan their 1receipt barcode to receive the digital receipt.
